Privacy Policy

Last updated: [15/01/25]

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit or make a booking through our website, [Website Name].

1. Who We Are

This website is operated by:

Business / Property Name: Riverside View Wooler
Owner: Nichola Hope Schmid
Location: United Kingdom
Contact Email: nicholahope@aol.com

2. Information We Collect

We may collect and process the following personal information:

a) Information You Provide

Name
Email address
Phone number
Billing address
Booking details (dates of stay, number of guests, special requests)

b) Automatically Collected Information

IP address
Browser type and version
Pages visited and time spent on the site
Device and operating system

This information helps us improve the website and ensure security.

3. How We Use Your Information

We use your personal data to:

Process and manage bookings
Communicate with you about your stay
Respond to enquiries
Send booking confirmations and important updates
Comply with legal and tax obligations
Improve our website and guest experience

We do not sell your personal data.

4. Payments

Payments are processed securely through third-party payment providers such as [e.g. Stripe, PayPal, bank transfer].
We do not store your credit or debit card details.

5. Cookies

Our website uses cookies to:

Ensure the website works correctly
Analyse traffic and usage

You can control or disable cookies through your browser settings. Some parts of the site may not function properly without them.

6. Sharing Your Data

We only share your personal data when necessary, including with:

Payment processors
Booking or property management systems
Legal or tax authorities when required by law

All third parties are required to keep your data secure.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

We keep your data only for as long as necessary for booking, legal, or tax purposes.

8. Your Rights (GDPR)

If you are in the EU or UK, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability

To exercise your rights, contact us at [your email address].

9. Third-Party Links

Our website may contain links to third-party websites (e.g. local attractions). We are not responsible for their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email:nicholahope@aol.com